Terms & Conditions 4D Joker – Platform Terms of Use

1Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player" or "Member") and 4D Joker ("Platform", "us", "we"). These terms govern your access to and use of the website, mobile application, and all services provided by 4D Joker.

By accessing or using the platform 4D Joker in any way — including registering an account, making a deposit, or participating in any game — you agree to be bound by these Terms as well as our Privacy Policy and Responsible Gaming Policy, which form part of this agreement in their entirety.

These Terms take effect from the date you first register an account at 4D Joker and will continue to apply for as long as your account remains active. Your continued use of our platform after any changes to these Terms take effect constitutes your acceptance of the updated terms.

2Member Eligibility

To register and use the service 4D Joker, you must meet all of the following eligibility requirements:

• You are at least 18 years of age at the time of registration. This platform is strictly for adults only.
• You are acting as an individual on your own behalf and not as a representative or agent of any other party.
• You are not subject to any legal prohibition that prevents you from using online gambling services in your location.
• You have never had an account closed, suspended, or banned at 4D Joker previously.
• The information you provide during registration is truthful, accurate, and current.
• You register and play for your own personal entertainment, not on behalf of any third party.

4D Joker reserves the right to request age verification at any time. Failure to provide satisfactory proof of age may result in a temporary suspension or closure of your account. If a player is found to have registered using false age information, all winnings in that account may be voided and any bonus funds will be forfeited.

3Account Registration

Each individual is permitted to hold only one account at 4D Joker. Holding more than one account ("multi-accounting") is a serious breach of these Terms and may result in the closure of all associated accounts and forfeiture of all balances and winnings.

When registering, you are required to provide the following information accurately and honestly:

• An active, reachable Malaysian phone number
• A strong password to keep your account secure
• Full name as per your identification card (required for withdrawal processing)
• Payment method details to be used for deposits and withdrawals

You are solely responsible for keeping your account password secure and for not sharing it with anyone. 4D Joker will never ask for your password through any communication channel. If you suspect your account has been compromised, contact our support team immediately via live chat or email at support@4djoker.click.

All activity that occurs in your account using your login credentials is your responsibility, unless you have reported a security concern to us before that activity took place.

4Deposits & Withdrawals

4D Joker accepts deposits via the following local Malaysian payment methods: Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and online banking via FPX (including Maybank2u and CIMB Clicks). All transactions are in Malaysian Ringgit (MYR).

Deposit Terms:

• Minimum deposit: RM5 for most payment methods
• Maximum daily deposit: subject to your account tier and chosen payment method
• Deposit processing time: within minutes for e-wallet and FPX methods
• All deposits must come from a payment method registered in your own name — third-party deposits are not accepted

Withdrawal Conditions:

• Minimum withdrawal: RM50 for the first withdrawal; RM20 for subsequent withdrawals
• Withdrawal processing times: 15 minutes to 1 hour for e-wallet methods; 1 to 3 business days for bank transfers
• Withdrawals may only be made to the same payment method used for the deposit, or to a bank account in the player's own name
• All bonus wagering requirements must be met in full before any withdrawal can be processed
• 4D Joker reserves the right to request identity verification documents before approving your first withdrawal or any withdrawal of RM3,000 and above

5Bonus & Promotions

All bonuses and promotions offered by 4D Joker subject to the wagering requirements specified in the terms of each individual offer. The general conditions applicable to all bonuses are as follows:

• The welcome bonus is available exclusively to new members who register and make their first deposit
• Each player may claim the welcome bonus once only
• Wagering requirements are calculated based on the bonus amount received, not the deposit amount
• Bets placed using bonus funds only count toward eligible games — the terms of each bonus will specify which games qualify
• Bonuses cannot be transferred between accounts or converted directly to cash without fulfilling the wagering requirements
• Maximum winnings from bonus funds are subject to the cap stated in the bonus terms — any amount exceeding that cap will be automatically forfeited
• 4D Joker reserves the right to void any bonus if there are signs of abuse, fraud, or any attempt to exploit the bonus system
• Bonuses cannot be used in conjunction with other bonuses unless explicitly stated otherwise

Special promotions such as weekly cashback, reload bonuses, and free spins each carry their own terms, which will be announced alongside the offer. Please read the terms of each promotion carefully before claiming.

6Game Rules

All games available at 4D Joker — including slots, Live Casino, Malaysian Super League and EPL football betting, virtual sports, roulette, cricket, and other Sports Betting — are conducted in accordance with the rules set by the respective game providers and our platform.

For slots and Live Casino:

• All games use a Random Number Generator (RNG) that has been audited and certified by independent international bodies
• The RTP displayed is based on long-term statistical testing and does not guarantee results in any individual gaming session
• Winnings displayed on screen are in Malaysian Ringgit (MYR) and are credited instantly to your account balance
• In the event of a technical failure during gameplay, any incomplete round will be voided and the wagered amount refunded

For Sports Betting and football:

• All confirmed bets are final and cannot be reversed except in the case of a verifiable technical error
• Live (in-play) bets are processed at the odds displayed at the time the bet is placed — any odds changes after a bet is confirmed will not affect that bet
• If a match is cancelled or postponed for more than 48 hours, all related bets will be voided and stakes refunded
• 4D Joker reserves the right to void any bets deemed to have been placed based on insider information or match manipulation

7Prohibited Conduct

The following actions are strictly prohibited and may result in account closure and forfeiture of all funds without compensation:

• Registering more than one account or using a false identity
• Making a deposit using a payment method not in your own name (third-party deposit)
• Using automation software, bots, or scripts to play or place bets
• Exploiting technical bugs or system vulnerabilities to obtain illegitimate winnings
• Colluding with other players to manipulate game outcomes
• Transferring funds between accounts without platform authorisation
• Using the platform 4D Joker for money laundering or any other illegal activities
• Placing bets solely to meet bonus wagering requirements without genuine intent to play (bonus abuse)
• Spreading false or defamatory information about our platform
• Using a VPN or any other method to conceal your actual location while using the platform

4D Joker uses advanced detection systems to monitor suspicious activity. Any activity that deviates from normal gameplay patterns will undergo a review process. We reserve the right to suspend an account during an investigation without prior notice.

8Account Closure & Suspension

4D Joker reserves the right to suspend or close any player's account under the following circumstances:

• Violation of any part of these Terms and Conditions
• A recommendation that a player is experiencing problem gambling, or at the player's own request
• Failure to submit the required identity verification documents within the specified timeframe
• Requests from law enforcement agencies or relevant regulatory bodies
• Activity that raises security or anti-money laundering concerns

You may also close your account at any time by contacting our support team. Voluntary account closures will be processed within 24 hours, and your net balance (after deducting any bonuses that have not met the wagering requirements) will be returned to your original payment method.

For players who close their account for responsible gaming reasons (self-exclusion), the minimum exclusion period is 6 months and the account cannot be reopened during that period, even at the player's own request.

9Privacy & Data Protection

The collection, use, and protection of your personal data by 4D Joker is governed by our Privacy Policy, which forms part of this agreement. By using our platform, you consent to the collection and use of your data as described in that Privacy Policy.

In summary, we collect your personal data for the following purposes:

• Identity verification and account eligibility
• Deposit and withdrawal processing
• Fraud prevention and anti-money laundering
• Service improvements and user experience enhancements
• Account and promotional communications (with your consent)

Your personal information will not be sold or shared with third parties for marketing purposes. Your data is protected with 256-bit SSL encryption and stored on secure servers. For more details, please read Privacy Policy ours.

10Responsible Gaming

4D Joker is fully committed to responsible gaming. We provide a range of self-management tools that you can activate directly from your account settings:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check
• Loss Limit: Set a maximum amount you are willing to lose within a given period
• Session Time Limit: Set a daily session time limit to prevent excessive play
• Cooling-Off Period: Take a break ranging from 24 hours to 6 months whenever you need it
• Self-Exclusion: Permanently close your account if you feel it is the right decision for you

Limit reductions take effect immediately upon request. Limit increases are subject to a 7-day review period to ensure the decision is made with careful consideration.

11Limitation of Liability

4D Joker is not liable for any loss or damage arising from your use of our platform, including but not limited to:

• Technical disruptions or failures beyond our control
• Loss of internet access or connection disruptions on the user's end
• Business losses, loss of income, or missed opportunities arising from the use of or inability to use the platform
• Unauthorised third-party access to your account resulting from your own negligence
• Losses arising from inaccurate or outdated information you have provided to us

Our total liability to you under any circumstances shall not exceed your net deposits over the 12 months preceding the claim. This liability cap is subject to applicable laws.

12Dispute Resolution

If you have any complaints or disputes relating to the platform 4D Joker, please follow the procedure below:

• Step 1: Contact our support team via live chat or email at support@4djoker.click with full details of your dispute
• Step 2: We will review your complaint within 3 business days and provide an initial response
• Step 3: A final resolution will be provided within 14 business days from the date the complaint is received
• Step 4: If you are dissatisfied with our decision, you may request an independent review through the relevant alternative dispute resolution body

All disputes relating to game outcomes will be resolved based on server records maintained by 4D Joker. In cases where there is a discrepancy between what is displayed on your screen and our server records, the server records shall prevail. This applies to all games including slots, Live Casino, and Sports Betting.

13Terms Updates

4D Joker reserves the right to amend or update these Terms and Conditions at any time. Changes will take effect as soon as they are published on our website.

For material changes — that is, changes that significantly affect your rights or responsibilities as a player — we will provide at least 14 days' notice before the changes take effect, via:

• In-platform notifications when you log in
• Email to the address registered to your account (if applicable)
• Notification banner on our website's main page

Continued use of the platform 4D Joker after the changes take effect will be considered acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account and withdraw your balance before the changes come into effect.

14Governing Law

These Terms and Conditions are interpreted and governed in accordance with applicable law. Any dispute that cannot be resolved through our internal complaints procedure 4D Joker will be referred to the appropriate jurisdiction.

Players are solely responsible for ensuring that their use of the service 4D Joker is legally permitted in their location. 4D Joker makes no guarantee or representation that access to or use of this platform is lawful in all jurisdictions. If you are unsure about the legal status of online gambling in your location, please seek appropriate legal advice before registering.

15Contact Us

If you have any questions, complaints, or need clarification on any part of these Terms and Conditions, our support team 4D Joker is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly within the platform — the fastest way to get immediate assistance
• Email: support@4djoker.click — for enquiries that require more detailed written clarification
• Response Time: Under 5 minutes for live chat; within 24 hours for email

Our support team operates in Malay and fully understands the needs of Malaysian players. You can reach us at any time — whether it's a late-night football match or an early morning issue with your slots, Live Casino, or Sports Betting.

These Terms and Conditions are a living document that reflects 4D Joker to transparency, fairness, and trust. We welcome feedback from our players to help us improve these terms from time to time.